Your Citrus inbox allows you to stay connected with your customers, view feedback, respond quickly to any question and stay up to date with your email campaigns! 📩
How To Manage Emails in Citrus
- Click Inbox
- You can view/find any email using the preset filters.
- You can send an email by clicking 'Compose.'
- You can reply by clicking on the email within the Inbox you want to respond to and testing your reply within the text box, then click 'Send.'
- You can use the preset filters to quickly find related emails.
- You can clear any message of their filter by clicking the 'x' to the left of the filter on the email.
Understanding The Sections Within The Inbox
- Order: All messages from customers who have either paid for their order or have any questions/concerns about their order.
- Cancellation: All messages concerning a refund of an order or cancellation of a registration.
- Feedback: All messages that relate to feedback from your customers. This is an easy tool to learn about your customer's experience at your event.
- Memberships: All messages about any questions/concerns from your customers related to their memberships.
- Campaign: All customer responses to email campaigns you sent out.
- Sessions: All messages about any questions/concerns from your customers related to their sessions or session packages.
- Inquiry: Any questions and concerns from parents can be viewed here. Keep parents in the loop by responding regularly to messages in this section.