We are a cloud-based camps and youth program management software available via our website (our “Website”) located at https://www.citruscamps.com and mobile application that we make available (the “Service”).
We collect information that you provide to us or voluntarily share with other users, in addition to general technical information that is automatically collected by our systems, including IP addresses, browser information and cookies to provide a better user experience and generally improve the Service.
Your personal information may be gathered from subscribers of the Service, websites you use that we operate, and third parties. Technical information about how you access and use the service, as well as information about your device, is automatically collected and used for Service operation, optimization, analytics, content promotion and enhancement of user experience. In accordance with applicable local law, we may use your information to contact you with relevant information about the Service and our other products and services.
We do not disclose your personal information to others except as described in this Policy or in connection with the Service. Information that you choose to publish on our Website or social media accounts (blogs, testimonials, videos, text, music, reviews, deliveries) may be read, collected and used by others who access them.
All of the information that you provide to us is stored on secure servers in a controlled environment with limited access. The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in. These international transfers are made pursuant to appropriate safeguards to protect your personal information.
You may exercise your rights in respect of your personal information that we hold by contacting us at firstname.lastname@example.org. Additional information regarding the rights applicable to you are in the detailed terms of the Policy below.
The above-noted summary contains highlights of our policy. We encourage you to read more about the information we collect and how we use it in the detailed terms of our Policy below.
PERSONAL INFORMATION WE COLLECT ABOUT YOU AND HOW WE USE IT
Information you give to us. We collect personal information about you when you voluntarily submit information directly to us by filling in forms on our Website or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our Website, subscribe to the Service, participate in any discussion boards, forums or other social media functions on our site or enter a competition, promotion or survey, and when you report a problem with our Website, or use some other feature of the Service as available from time to time.
If you choose not to provide personal information, we may not be able to provide the Service to you or respond to your other requests.
Information we receive from other sources. We may receive personal information about you from individuals or corporate entities which are subscribers to the Service (“Subscribers”) where you are to be designated a user of the Service. We may receive personal information about you if you use any of the other websites we operate or the other services we provide from time to time. We also work closely with third parties (including, for example, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them, subject to your agreements with them.
The following sets out the categories of personal information you provide to us and that we receive from other sources, how we use that information, and the legal basis which we rely upon to process the information and determine applicable retention periods:
Category of Personal Information: Contact information and basic personal details. Your name, phone number, address, location, IP address, e-mail address and where applicable.
How We Use It: We use this information to communicate with you, including sending statements, news, alerts and marketing communications.
We use this information to deal with inquiries and other requests made by or about you, including customer service issues, relating to the Service.
Legal Basis for the Processing: The processing is necessary for our legitimate interests, namely for marketing purposes, and for communicating with you effectively and responding to your queries.
How We Use It: We use this information to operate, maintain and provide to you the features and functionality of the Service.
Legal Basis for the Processing: The processing is necessary for the performance of a contract and to take steps prior to entering into a contract (namely our Terms of Service).
Category of Personal Information: Email account username and password.
How We Use It: Where you have chosen to import contacts from your Outlook or other email account address book to invite them to become members of our Website, we collect the username and password for the email account you wish to import your contacts from
Category of Personal Information: Correspondence and comments. When you contact us directly, e.g. by email, phone, mail, or when you interact with customer service, we will record your comments and opinions.
How We Use It: To address your questions, issues, and concerns and resolve your customer service issues.
Legal Basis for the Processing: The processing is necessary for our legitimate interests, namely communicating with you effectively for the purposes of resolving your issues.
Category of Personal Information: Payment information.
Details such as your credit card or other financial information including credit scores obtained from credit reference agencies.
How We Use It: We use this information to facilitate payment for use of the Service, to assess your credit score and to detect and prevent fraud.
Legal Basis for the Processing: The processing for assessing your credit score and facilitating payment is necessary for the performance of our contract with you (namely our Terms of Service). The processing is necessary for our legitimate interests, namely the detection and prevention of fraud.
Category of Personal Information: Recruiting details. Contact information and basic personal details (as set out above); professional details and employment information such as resume, references, LinkedIn profile.
How We Use It: We use this information to facilitate recruiting.
Legal Basis for the Processing: The processing is necessary for our legitimate interests, namely assessing your suitability for a role with us.
Category of Personal Information: All personal information set out above.
How We Use It: We will use all the personal information we collect to operate, maintain and provide to you the features and functionality of the Service, to monitor and improve the Service, our Website and business, for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, to keep the Website safe and secure and to help us develop new products and services.
Legal Basis for the Processing: The processing is necessary for our legitimate interest, namely to administer and improve the Service, our business and develop new services.
The following sets out the categories of personal information we collect about you automatically, how we use that information, and the legal basis which we rely upon to process the information and determine applicable retention periods:
Personal Information Collected Automatically
Category of Personal Information: Information about how you access and use the Service. For example, the website from which you came and the website to which you are going when you leave our Website, your social media profiles, how frequently you access the Service, the time you access the Service and how long you use it for, whether you open emails or click the links contained in emails, whether you access the Service from multiple devices, and other actions you take on the Service. We also gather information, which may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
How We Use It: We use this information to:
- Conduct market analysis, monitor the Service and how it is used in order to improve our business and help us develop new products and services;
- Generate marketing leads and determine news, alerts and other products and services that may be of interest to you for marketing purposes.
Legal Basis for the Processing: The processing is necessary for our legitimate interests, namely: to conduct relevant analysis to improve the Service generally and for marketing purposes.
Category of Personal Information: Information about your device. We also collect information about the computer, tablet, smartphone or other electronic devices you use to connect to the Service. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers, and applications connected to the Service through the device, your Internet service provider or mobile network, your IP address.
How We Use It: We use this information to: - Enable the Service to be presented to you on your device; and
- Operate, maintain and provide to you the features and functionality of the Service.
We use this information to monitor and improve the Service and business and to help us develop new products and services.
Legal Basis for the Processing: The processing is necessary for the performance of a contract (namely our Terms of Service).
The processing is necessary for our legitimate interests, namely to tailor the Service to the user and to improve the Service generally.
We may link or combine the personal information we collect and/or receive about you and the information we collect automatically. This allows us to provide you with a personalized experience regardless of how you interact with us.
We may anonymize and aggregate any of the personal information we collect (so that it does not identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving the Service and developing new products and features. We may also share such anonymized information with others.
DISCLOSURE OF YOUR PERSONAL INFORMATION
We do not sell or rent your personal information to third parties for their direct marking purposes without your explicit consent.
Third Party Service Providers and Partners. Business partners, vendors, suppliers, and subcontractors who perform services on our behalf (these companies are authorized to use your personal information only as necessary to provide these services to us);
Technical Providers. Analytics and search engine providers that assist us in the improvement and optimization of our Website;
Credit Reference Agencies. Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you;
Payment Processors. Payment processors for the purpose of fulfilling relevant payment transactions;
Third Parties in a Business Transaction. Personal information may be disclosed to third parties in connection with a transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business. If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements.
We may be under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of service (https://www.citruscamps.com) and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Publicly accessible blogs. Our Website includes publicly accessible blogs or community forums. Any information you provide in these areas may be read, collected and used by others who access them. This includes information posted on our public social media accounts. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Testimonials. With consent, we may display personal testimonials of satisfied customers on our site, along with other endorsements. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
MARKETING AND ADVERTISING
From time to time we may contact you with relevant information about the Service and our other products and services. Most messages will be sent electronically. For some messages, we may use personal information we collect about you to help us determine the most relevant information to share with you.
If you do not want to receive such messages from us, you will be able to tell us by selecting certain boxes on forms we use when we first collect your contact details. You can also change your marketing preferences at any time by following the unsubscribe link at the bottom of our emails.
STORING AND TRANSFERRING YOUR PERSONAL INFORMATION
Security. All information you provide to us is stored on secure servers in a controlled environment with limited access. Any payment transactions will be encrypted in transit using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Service, you are responsible for keeping this password confidential. Subscribers should not share their password with anyone.
While no transmission of information via the internet is completely secure, we take reasonable measures to protect your personal information. We cannot guarantee the security of your personal information transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
RETAINING YOUR INFORMATION
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of our legitimate business interests and satisfying any legal or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and the applicable legal requirements
YOUR RIGHTS IN RESPECT OF YOUR PERSONAL INFORMATION
In accordance with applicable privacy law, you have the following rights in respect of your personal information that we hold:
Right of access and portability. The right to obtain access to your personal information along with certain information, and to receive that personal information in a commonly used format and to have it ported to another data controller.
Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
Right to erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
Right to restriction. The right to obtain the restriction of the processing undertaken by us on your personal information in certain circumstances, such as where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information.
Right to object. The right to object, on grounds relating to your particular situation, to the processing of your personal information, and to object to the processing of your personal information for direct marketing purposes, to the extent it is related to such direct marketing.
If you reside in the European Union (EU), we are the controller of your personal information for purposes of European data protection legislation. You also have the right to lodge a complaint to your local data protection authority. Information about how to contact your local data protection authority is available at ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
COOKIES AND SIMILAR TECHNOLOGIES
We use the following types of cookies:
Strictly necessary cookies. These cookies are required for the essential operation of our Service such as to authenticate you and prevent fraudulent use.
Analytical/performance cookies. These cookies allow us to recognize and count the number of visitors and to see how visitors move around our Service when they are using it. This helps us to improve the way our Service works, for example, by ensuring that you can find information easily.
Functionality cookies. These cookies are used to recognize you when you return to our Service. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our Service, the pages you have visited and the links you have followed. We will use this information to make our Service and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
We may partner with a third party to either display advertising on our Website or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this Website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used to serve you interest-based ads, you may opt-out by contacting us. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including strictly necessary cookies) you may not be able to access all or parts of our site.
LINKS TO THIRD PARTY SITES
The Service may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.
Some of the pages on our Website may utilize framing techniques to serve content to/from our partners while preserving the look and feel of our Website. Please be aware that you are providing your personal information to these third parties and not us.
USE OF SERVICES BY MINORS
YOUR CANADIAN PRIVACY RIGHTS
The Personal Information Protection and Electronic Documents Act Schedule 1 Clause 4.9 permits Canadian residents that are users of our website to request certain information regarding the existence, use, and disclosure of personal information and authorizes access to that information. To make such a request, please send an email to email@example.com.
CHANGES TO THIS POLICY
NOTICE TO YOU