Case Study
RBI Training

How this Baseball Manager Streamlined Registrations With Citrus


Meet Chris Utereiner

Manager & Programs Coordinator
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Regina, Saskatchewan
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Who is RBI Training?

Established in 2012, the RBI Training facility has been developed so athletes of all skill levels can grow and thrive. Within their establishment, they offer various programs tailored to baseball and softball, both with their indoor facilities and outdoor clinics. RBI is committed to remaining at the forefront of sports technology and programming, ensuring its athletes access the latest innovations. Their coaching staff continuously updates their training methods and stays informed of the latest research, all aimed at optimizing athletes' performance. Their core mission revolves around delivering a distinctive training experience where competition, enjoyment, and achieving outstanding results are the central pillars of every session.

RBI Training's Journey to Citrus

Hesitation is a common reaction when introducing something new, like an online sports registration software. RBI Training was using another system before switching over to Citrus. The initial hesitation for RBI Training was the steps to make the switch, so they decided to stay with their previous software for the next season. However, as the season progressed, it became increasingly evident that their existing software couldn't provide the level of service parents and customers needed, particularly in managing various program schedules, such as pitching, hitting, and fielding sessions. This growing need for a more flexible and customer-centric approach eventually made them reevaluate their business. Citrus had conversations with RBI, and what sealed the decision was Citrus' promise of data ownership and robust reporting capabilities, filling the information gap that RBI Training was looking for.

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Online Registration

Implementing an online sports registration software like Citrus has significantly streamlined the registration process for both parents and organizers. With this process in place, parents can easily submit their registrations on their phones, eliminating the need for time-consuming paperwork or in-person visits. This level of convenience not only saves parents valuable time but also offers a more user-friendly experience. For RBI, managing registrations becomes far more efficient, as they can access all submitted information in one centralized location, reducing the risk of errors and increasing data security. Additionally, Citrus allows for automated confirmations and notifications, ensuring that all parties involved are well-informed throughout the registration process, resulting in a smoother and more transparent experience.

"The online registration capabilities helped us to shift that wasted time answering emails and manually updating spreadsheets and use the available time to build our programs and scale our business. Being able to direct the parent to the online Citrus system puts the work back into their hands to get registered."
Credit Card Payment

Providing the option for credit card payments offers a significant advantage to both customers and RBI Training. For customers, the convenience of paying with a credit card is hard to overstate. It eliminates the need for e-transfers or cash payments, making transactions quicker and more straightforward. Customers can easily make payments online at the point of registration with Citrus' athlete registration software. Moreover, credit card payments often come with built-in security features, such as 3D Secure processing, providing peace of mind to customers concerned about the safety of their transactions.

For RBI Training, accepting credit card payments streamlines financial operations. It simplifies record-keeping, reduces the need for manual handling of funds, and minimizes the risk of human error. With electronic payment processing and Citrus, RBI can more efficiently track payments, issue refunds, and generate financial reports. Credit card payments often result in faster cash flow, improving an event's overall financial management.

"Before we were set up with Citrus, we didn't have credit card options for payment, so we were asking for e-transfers. Some of our programs can be a bit more costly upfront for parents, so we were asking for e-transfer instalments and tracking payments on spreadsheets. Now, parents can go with the credit card option, and we just wait for the Stripe payment to transfer into our account."
The Citrus Advantage

A well-crafted and branded website is a necessity in today's digital age. It serves as the virtual storefront of a business or organization, making the first and often lasting impression on visitors. With Citrus as a sports management software, we allow customizable branding opportunities so customers can reflect their website on their storefront. Furthermore, a branded website and storefront offer a cohesive and memorable online identity that reinforces brand recognition. RBI Training recognizes that having a strong online presence through a branded website and the best sports management software is essential for connecting with your target audience, expanding your reach, and staying competitive in a digital landscape.

"We have a full website, but being able to direct parents to the online registration site with the same custom color and branding is very beneficial. It helps keep consistency. Uploading classes and camps quickly helps us save time and build our business."

RBI Training's Results

With Citrus, RBI Training has transformed the experience for themselves and their customers. Chris has streamlined the registration processes for him and his team members through Citrus' youth sports registration software, making it highly convenient for customers to register for programs on the go. Citrus also keeps track of financials for Chris. He can now access all payment history and pull reports according to his needs instead of searching through handwritten and physical receipts and messy, unorganized spreadsheets. While Citrus handles the logistics with its sports management software capabilities, Chris can also easily adjust his branding settings for Citrus to create a state-of-the-art storefront that is not only visually appealing but immensely user-friendly for his customers. Citrus has transformed how Chris and his team handle their daily administrative tasks, changing the landscape of how they connect with their customers.

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